{"id":903,"date":"2026-10-20T10:18:17","date_gmt":"2026-10-20T10:18:17","guid":{"rendered":"https:\/\/www.promail.com.tr\/bilgi-bankasi\/?p=903"},"modified":"2026-10-24T09:18:30","modified_gmt":"2026-10-24T09:18:30","slug":"promail-musteri-paneli-destek-talebi-ticket-acma-ve-takip-rehberi","status":"publish","type":"post","link":"https:\/\/www.promail.com.tr\/bilgi-bankasi\/promail-musteri-paneli-destek-talebi-ticket-acma-ve-takip-rehberi\/","title":{"rendered":"ProMail M\u00fc\u015fteri Paneli Destek Talebi (Ticket) A\u00e7ma ve Takip Rehberi"},"content":{"rendered":"<p style=\"line-height: 1.8; color: #334155; margin-bottom: 18px; font-size: 15px;\">Kurumsal e-posta altyap\u0131s\u0131nda kesintisiz ileti\u015fim, i\u015fletmelerin en kritik \u00f6nceli\u011fidir. Bir e-postan\u0131n al\u0131c\u0131ya ula\u015fmamas\u0131, Outlook ba\u011flant\u0131 hatas\u0131 al\u0131nmas\u0131 veya DNS kay\u0131tlar\u0131n\u0131n kontrol edilmesi gerekti\u011finde kurumsal destek ekibimize en h\u0131zl\u0131 ula\u015fman\u0131n yolu <a href=\"https:\/\/www.promail.com.tr\/musteri-paneli\/\" target=\"_blank\" rel=\"noopener\" style=\"color: #0284c7; text-decoration: underline; font-weight: 500;\">ProMail M\u00fc\u015fteri Paneli<\/a> \u00fczerinden <strong>Destek Talebi (Bilet)<\/strong> olu\u015fturmakt\u0131r.<\/p>\n<p style=\"line-height: 1.8; color: #334155; margin-bottom: 18px; font-size: 15px;\">M\u00fc\u015fteri panelimiz \u00fczerinden a\u00e7\u0131lan biletler, do\u011frudan n\u00f6bet\u00e7i sistem m\u00fchendislerinin ekran\u0131na d\u00fc\u015fer; sunucu loglar\u0131, SMTP hata kodlar\u0131 ve DNS kay\u0131tlar\u0131 e\u015fzamanl\u0131 olarak taranarak sorunlar dakikalar i\u00e7erisinde \u00e7\u00f6z\u00fcme kavu\u015fturulur.<\/p>\n<p style=\"line-height: 1.8; color: #334155; margin-bottom: 18px; font-size: 15px;\">Bu rehberde, <a href=\"https:\/\/www.promail.com.tr\/\" target=\"_blank\" rel=\"noopener\" style=\"color: #0284c7; text-decoration: underline; font-weight: 500;\">ProMail<\/a> m\u00fc\u015fteri panelinden ad\u0131m ad\u0131m yeni bir destek talebi olu\u015fturma, do\u011fru departman\u0131 se\u00e7me, dosya\/ekran g\u00f6r\u00fcnt\u00fcs\u00fc ekleme ve bilet takip s\u00fcre\u00e7lerini t\u00fcm detaylar\u0131yla inceleyece\u011fiz.<\/p>\n<hr style=\"border: 0; border-top: 1px solid #e2e8f0; margin: 30px 0;\" \/>\n<h2 style=\"font-size: 22px; font-weight: 700; color: #0f172a; margin-top: 35px; margin-bottom: 15px; border-bottom: 2px solid #e2e8f0; padding-bottom: 8px;\">1. Neden Destek Bileti Sistemi Tercih Edilmelidir?<\/h2>\n<p style=\"line-height: 1.8; color: #334155; margin-bottom: 18px; font-size: 15px;\">Telefon veya standart e-posta ile iletilen bildirimlere k\u0131yasla, M\u00fc\u015fteri Paneli Bilet Sistemi kurumsal m\u00fc\u015fterilerimize \u015fu somut avantajlar\u0131 sa\u011flar:<\/p>\n<ul style=\"margin: 15px 0 20px 25px; line-height: 1.8; color: #334155;\">\n<li><strong>SLA ve H\u0131zl\u0131 Yan\u0131t G\u00fcvencesi:<\/strong> A\u00e7\u0131lan her bilet benzersiz bir takip numaras\u0131 (<code style=\"background: #f1f5f9; color: #0284c7; padding: 2px 6px; border-radius: 4px; font-size: 13px; font-family: monospace;\">#849201<\/code>) al\u0131r ve sistem m\u00fchendislerinin \u00f6ncelikli operasyon s\u0131ras\u0131na dahil edilir.<\/li>\n<li><strong>KVKK ve Veri G\u00fcvenli\u011fi:<\/strong> E-posta ta\u015f\u0131ma \u015fifreleri, log dosyalar\u0131 veya ekran g\u00f6r\u00fcnt\u00fcleri 256-bit SSL \u015fifrelemeyle g\u00fcvenli panel \u00fczerinden iletilir; \u00fc\u00e7\u00fcnc\u00fc \u015fah\u0131slar\u0131n eri\u015fimine kapal\u0131d\u0131r.<\/li>\n<li><strong>Geriye D\u00f6n\u00fck Kay\u0131t Takibi:<\/strong> \u015eirketiniz ad\u0131na a\u00e7\u0131lm\u0131\u015f t\u00fcm ge\u00e7mi\u015f talepleri, verilen teknik yan\u0131tlar\u0131 ve \u00e7\u00f6z\u00fcm notlar\u0131n\u0131 y\u0131llar sonra dahi panelinizden inceleyebilirsiniz.<\/li>\n<li><strong>Otomatik Sistem Te\u015fhisi:<\/strong> Biletinizi ilgili alan ad\u0131n\u0131zla ili\u015fkilendirdi\u011finizde, sistemimiz arka planda <a href=\"https:\/\/www.promail.com.tr\/bilgi-bankasi\/promail-dns-bilgileri-dns-kayitlarini-goruntuleme-kopyalama-ve-uygulama\/\" target=\"_blank\" rel=\"noopener\" style=\"color: #0284c7; text-decoration: underline; font-weight: 500;\">Domain Te\u015fhis Standartlar\u0131<\/a> \u00e7er\u00e7evesinde DNS ve MX kay\u0131tlar\u0131n\u0131z\u0131 otomatik olarak kontrol eder.<\/li>\n<\/ul>\n<hr style=\"border: 0; border-top: 1px solid #e2e8f0; margin: 30px 0;\" \/>\n<h2 style=\"font-size: 22px; font-weight: 700; color: #0f172a; margin-top: 35px; margin-bottom: 15px; border-bottom: 2px solid #e2e8f0; padding-bottom: 8px;\">2. Destek Talepleri (Biletler) Y\u00f6netim Ekran\u0131<\/h2>\n<p style=\"line-height: 1.8; color: #334155; margin-bottom: 18px; font-size: 15px;\">Mevcut taleplerinizi g\u00f6r\u00fcnt\u00fclemek ve yeni bir bildirim ba\u015flatmak i\u00e7in:<\/p>\n<ol style=\"margin: 15px 0 20px 25px; line-height: 1.8; color: #334155;\">\n<li><a href=\"https:\/\/www.promail.com.tr\/musteri-paneli\/\" target=\"_blank\" rel=\"noopener\" style=\"color: #0284c7; text-decoration: underline; font-weight: 500;\">ProMail M\u00fc\u015fteri Paneli<\/a>&#8216;ne \u015firket yetkilisi bilgilerinizle giri\u015f yap\u0131n.<\/li>\n<li>\u00dcst men\u00fcde veya sol ana navigasyonda yer alan <strong>&#8220;Destek&#8221;<\/strong> veya <strong>&#8220;Destek Taleplerim&#8221;<\/strong> sekmesine t\u0131klay\u0131n.<\/li>\n<li>Kar\u015f\u0131n\u0131za \u015firketinize ait aktif ve ge\u00e7mi\u015f t\u00fcm biletlerin listesi gelecektir.<\/li>\n<\/ol>\n<p style=\"text-align: center; margin: 30px 0;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image\" src=\"https:\/\/www.promail.com.tr\/bilgi-bankasi\/wp-content\/uploads\/2026\/10\/musteri_paneli_destek_biletleri_listesi_v13.png\" alt=\"ProMail M\u00fc\u015fteri Paneli Destek Talepleri Listesi\" style=\"max-width: 100%; height: auto; border-radius: 8px; box-shadow: 0 4px 16px rgba(0,0,0,0.08); border: 1px solid #e2e8f0;\" \/><\/p>\n<h3 style=\"font-size: 18px; font-weight: 600; color: #1e293b; margin-top: 25px; margin-bottom: 12px;\">Tabloda Yer Alan Durum Rozetleri:<\/h3>\n<ul style=\"margin: 15px 0 20px 25px; line-height: 1.8; color: #334155;\">\n<li><strong>M\u00fc\u015fteri Yan\u0131t\u0131 Bekleniyor (Mavi):<\/strong> ProMail destek m\u00fchendisi biletinize yan\u0131t yazm\u0131\u015f ve sizden ek bilgi veya test sonucu beklemektedir.<\/li>\n<li><strong>Yan\u0131tland\u0131 \/ \u0130nceleniyor (Ye\u015fil):<\/strong> Talebiniz ilgili teknik birime atanm\u0131\u015f ve aktif olarak incelenmektedir.<\/li>\n<li><strong>\u00c7\u00f6z\u00fcmlendi \/ Kapat\u0131ld\u0131 (Gri):<\/strong> Sorun giderilmi\u015f veya talep ba\u015far\u0131yla tamamlanm\u0131\u015ft\u0131r.<\/li>\n<\/ul>\n<hr style=\"border: 0; border-top: 1px solid #e2e8f0; margin: 30px 0;\" \/>\n<h2 style=\"font-size: 22px; font-weight: 700; color: #0f172a; margin-top: 35px; margin-bottom: 15px; border-bottom: 2px solid #e2e8f0; padding-bottom: 8px;\">3. Ad\u0131m Ad\u0131m Yeni Destek Talebi Olu\u015fturma<\/h2>\n<p style=\"line-height: 1.8; color: #334155; margin-bottom: 18px; font-size: 15px;\">Teknik bir aksakl\u0131\u011f\u0131 bildirmek veya yeni bir i\u015flem talep etmek i\u00e7in a\u015fa\u011f\u0131daki ad\u0131mlar\u0131 uygulay\u0131n\u0131z:<\/p>\n<h3 style=\"font-size: 18px; font-weight: 600; color: #1e293b; margin-top: 25px; margin-bottom: 12px;\">Ad\u0131m 1: Bilet A\u00e7ma Formunu Ba\u015flat\u0131n<\/h3>\n<p style=\"line-height: 1.8; color: #334155; margin-bottom: 18px; font-size: 15px;\">Destek Taleplerim ekran\u0131n\u0131n sa\u011f \u00fcst k\u00f6\u015fesinde yer alan alt\u0131n sar\u0131s\u0131 <strong>&#8220;+ Yeni Destek Talebi Olu\u015ftur&#8221;<\/strong> butonuna t\u0131klay\u0131n.<\/p>\n<h3 style=\"font-size: 18px; font-weight: 600; color: #1e293b; margin-top: 25px; margin-bottom: 12px;\">Ad\u0131m 2: Departman ve Hizmet Se\u00e7imi Yap\u0131n<\/h3>\n<p style=\"line-height: 1.8; color: #334155; margin-bottom: 18px; font-size: 15px;\">Formun ilk b\u00f6l\u00fcm\u00fcnde talebinizin h\u0131zla do\u011fru uzmana ula\u015fmas\u0131 i\u00e7in se\u00e7imlerinizi belirleyin:<\/p>\n<ul style=\"margin: 15px 0 20px 25px; line-height: 1.8; color: #334155;\">\n<li><strong>Departman Se\u00e7imi:<\/strong><\/li>\n<li><em>Teknik Destek:<\/em> E-posta g\u00f6nderim\/al\u0131m sorunlar\u0131, Webmail aray\u00fcz\u00fc, Outlook\/Mobil kurulumlar\u0131 ve DNS ayarlar\u0131 i\u00e7in.<\/li>\n<li><em>Ta\u015f\u0131ma &#038; Veri Ge\u00e7i\u015f Ekibi:<\/em> Eski sunucunuzdan (Yandex, Google Workspace, cPanel) ProMail&#8217;e posta kutusu aktar\u0131mlar\u0131 i\u00e7in.<\/li>\n<li><em>Fatura &#038; Muhasebe:<\/em> Hizmet yenileme, e-fatura ve \u00f6deme bildirimleri i\u00e7in.<\/li>\n<li><strong>\u0130lgili Hizmet \/ Alan Ad\u0131:<\/strong> A\u00e7\u0131l\u0131r listeden sorun ya\u015fad\u0131\u011f\u0131n\u0131z kurumsal alan ad\u0131n\u0131z\u0131 (<code style=\"background: #f1f5f9; color: #0284c7; padding: 2px 6px; border-radius: 4px; font-size: 13px; font-family: monospace;\">ornekalanadi.com<\/code>) se\u00e7in.<\/li>\n<\/ul>\n<h3 style=\"font-size: 18px; font-weight: 600; color: #1e293b; margin-top: 25px; margin-bottom: 12px;\">Ad\u0131m 3: Konu ve Detayl\u0131 A\u00e7\u0131klamay\u0131 Yaz\u0131n<\/h3>\n<p style=\"line-height: 1.8; color: #334155; margin-bottom: 18px; font-size: 15px;\">M\u00fchendislerimizin sorunu tek seferde tespit edebilmesi i\u00e7in a\u00e7\u0131klama b\u00f6l\u00fcm\u00fcne \u015fu ayr\u0131nt\u0131lar\u0131 eklemeniz tavsiye edilir:<\/p>\n<ol style=\"margin: 15px 0 20px 25px; line-height: 1.8; color: #334155;\">\n<li><strong>Konu Ba\u015fl\u0131\u011f\u0131:<\/strong> Ya\u015fanan durumu net \u00f6zetleyen bir ba\u015fl\u0131k yaz\u0131n (\u00d6rn: <em>Outlook Giden Sunucu (Port 465) Ba\u011flant\u0131 Hatas\u0131<\/em>).<\/li>\n<li><strong>\u00d6ncelik Derecesi:<\/strong> Durumun aciliyetine g\u00f6re <em>Normal<\/em> veya <em>Y\u00fcksek (H\u0131zl\u0131 \u0130nceleme)<\/em> se\u00e7iniz.<\/li>\n<li><strong>Detayl\u0131 Mesaj:<\/strong><\/li>\n<ul style=\"margin: 15px 0 20px 25px; line-height: 1.8; color: #334155;\">\n<li>Etkilenen e-posta adresi (<code style=\"background: #f1f5f9; color: #0284c7; padding: 2px 6px; border-radius: 4px; font-size: 13px; font-family: monospace;\">ahmet.yilmaz@ornekalanadi.com<\/code>).<\/li>\n<li>Al\u0131nan hata kodu veya sunucu yan\u0131t\u0131 (\u00d6rn: <code style=\"background: #f1f5f9; color: #0284c7; padding: 2px 6px; border-radius: 4px; font-size: 13px; font-family: monospace;\">550 Relay Access Denied<\/code> veya <code style=\"background: #f1f5f9; color: #0284c7; padding: 2px 6px; border-radius: 4px; font-size: 13px; font-family: monospace;\">0x800CCC0E<\/code>).<\/li>\n<li>Kullan\u0131lan cihaz ve yaz\u0131l\u0131m (\u00d6rn: <em>Windows 11 &#8211; Outlook 365<\/em>).<\/li>\n<\/ul>\n<\/ol>\n<h3 style=\"font-size: 18px; font-weight: 600; color: #1e293b; margin-top: 25px; margin-bottom: 12px;\">Ad\u0131m 4: Ekran G\u00f6r\u00fcnt\u00fcs\u00fc veya Log Dosyas\u0131 Ekleyin<\/h3>\n<p style=\"line-height: 1.8; color: #334155; margin-bottom: 18px; font-size: 15px;\">Hata ald\u0131\u011f\u0131n\u0131z ekran\u0131n ekran g\u00f6r\u00fcnt\u00fcs\u00fcn\u00fc (<code style=\"background: #f1f5f9; color: #0284c7; padding: 2px 6px; border-radius: 4px; font-size: 13px; font-family: monospace;\">.png<\/code>, <code style=\"background: #f1f5f9; color: #0284c7; padding: 2px 6px; border-radius: 4px; font-size: 13px; font-family: monospace;\">.jpg<\/code>) veya mail istemcinizin hata \u00e7\u0131kt\u0131s\u0131n\u0131 dosya ekleme alan\u0131ndan y\u00fckleyiniz.<\/p>\n<p style=\"text-align: center; margin: 30px 0;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image\" src=\"https:\/\/www.promail.com.tr\/bilgi-bankasi\/wp-content\/uploads\/2026\/10\/musteri_paneli_yeni_destek_talebi_formu_v13.png\" alt=\"ProMail M\u00fc\u015fteri Paneli Yeni Destek Talebi Olu\u015fturma Formu\" style=\"max-width: 100%; height: auto; border-radius: 8px; box-shadow: 0 4px 16px rgba(0,0,0,0.08); border: 1px solid #e2e8f0;\" \/><\/p>\n<h3 style=\"font-size: 18px; font-weight: 600; color: #1e293b; margin-top: 25px; margin-bottom: 12px;\">Ad\u0131m 5: Bileti G\u00f6nderin<\/h3>\n<p style=\"line-height: 1.8; color: #334155; margin-bottom: 18px; font-size: 15px;\">Bilgileri kontrol ettikten sonra alt\u0131n sar\u0131s\u0131 <strong>&#8220;Destek Biletini G\u00f6nder &#x1f680;&#8221;<\/strong> butonuna bas\u0131n. Biletiniz an\u0131nda sistemimize kaydedilir ve takip numaras\u0131 olu\u015fturulur.<\/p>\n<hr style=\"border: 0; border-top: 1px solid #e2e8f0; margin: 30px 0;\" \/>\n<h2 style=\"font-size: 22px; font-weight: 700; color: #0f172a; margin-top: 35px; margin-bottom: 15px; border-bottom: 2px solid #e2e8f0; padding-bottom: 8px;\">4. Destek Biletini Takip Etme ve H\u0131zl\u0131 Yan\u0131tlama<\/h2>\n<p style=\"line-height: 1.8; color: #334155; margin-bottom: 18px; font-size: 15px;\">Biletiniz yan\u0131tland\u0131\u011f\u0131nda \u015firket yetkilisinin kay\u0131tl\u0131 e-posta adresine ve panel bildirim \u00e7ubu\u011funa anl\u0131k uyar\u0131 d\u00fc\u015fer:<\/p>\n<ol style=\"margin: 15px 0 20px 25px; line-height: 1.8; color: #334155;\">\n<li><strong>Bilet Detay\u0131n\u0131 A\u00e7\u0131n:<\/strong> Destek Taleplerim listesinden ilgili biletin yan\u0131ndaki <strong>&#8220;G\u00f6r\u00fcnt\u00fcle &#x1f50d;&#8221;<\/strong> butonuna t\u0131klay\u0131n.<\/li>\n<li><strong>M\u00fchendis Yan\u0131t\u0131n\u0131 \u0130nceleyin:<\/strong> ProMail K\u0131demli Destek M\u00fchendisinin sundu\u011fu \u00e7\u00f6z\u00fcm ad\u0131mlar\u0131n\u0131 ve kontrol sonu\u00e7lar\u0131n\u0131 okuyun.<\/li>\n<li><strong>Gerekirse Yan\u0131t Ekleyin:<\/strong> M\u00fchendisin iletti\u011fi ad\u0131mlar\u0131 denedikten sonra durum devam ediyorsa alttaki h\u0131zl\u0131 yan\u0131t kutusundan mesaj\u0131n\u0131z\u0131 yaz\u0131p <strong>&#8220;Yan\u0131t\u0131 G\u00f6nder &#x2709;&#xfe0f;&#8221;<\/strong> butonuna basabilirsiniz.<\/li>\n<li><strong>Bileti Kapat\u0131n:<\/strong> Sorununuz \u00e7\u00f6z\u00fcld\u00fc\u011f\u00fcnde <strong>&#8220;Sorunum \u00c7\u00f6z\u00fcld\u00fc (Bileti Kapat)&#8221;<\/strong> se\u00e7ene\u011fini i\u015faretleyerek bileti ba\u015far\u0131yla ar\u015fivleyebilirsiniz.<\/li>\n<\/ol>\n<p style=\"text-align: center; margin: 30px 0;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image\" src=\"https:\/\/www.promail.com.tr\/bilgi-bankasi\/wp-content\/uploads\/2026\/10\/musteri_paneli_destek_talebi_detay_ve_yanit_v13.png\" alt=\"ProMail M\u00fc\u015fteri Paneli Destek Talebi Detay ve Yan\u0131tlama Ekran\u0131\" style=\"max-width: 100%; height: auto; border-radius: 8px; box-shadow: 0 4px 16px rgba(0,0,0,0.08); border: 1px solid #e2e8f0;\" \/><\/p>\n<hr style=\"border: 0; border-top: 1px solid #e2e8f0; margin: 30px 0;\" \/>\n<h2 style=\"font-size: 22px; font-weight: 700; color: #0f172a; margin-top: 35px; margin-bottom: 15px; border-bottom: 2px solid #e2e8f0; padding-bottom: 8px;\">5. H\u0131zl\u0131 ve Etkili Destek Almak \u0130\u00e7in En \u0130yi Uygulamalar<\/h2>\n<ul style=\"margin: 15px 0 20px 25px; line-height: 1.8; color: #334155;\">\n<li><strong>Hata Mesaj\u0131n\u0131 Tam \u0130letin:<\/strong> Yaln\u0131zca <em>&#8220;Mailim gitmiyor&#8221;<\/em> demek yerine, d\u00f6nen teslim edilemedi (NDR) raporundaki SMTP hata kodunu iletmek \u00e7\u00f6z\u00fcm s\u00fcresini dakikalara indirir.<\/li>\n<li><strong>Ekran G\u00f6r\u00fcnt\u00fcs\u00fc Payla\u015f\u0131n:<\/strong> Outlook veya telefon ekran\u0131ndaki ayarlar\u0131n g\u00f6r\u00fcnt\u00fcs\u00fcn\u00fc eklemek, eksik bir port veya SSL onay kutusunun hemen tespit edilmesini sa\u011flar.<\/li>\n<li><strong>Tek Konu &#8211; Tek Bilet:<\/strong> Farkl\u0131 birimlerin veya farkl\u0131 konular\u0131n (\u00f6rne\u011fin hem fatura hem de teknik kurulum) ayr\u0131 biletlerde a\u00e7\u0131lmas\u0131, her iki talebin e\u015fzamanl\u0131 olarak ilgili uzmanlarca ele al\u0131nmas\u0131n\u0131 sa\u011flar.<\/li>\n<\/ul>\n<hr style=\"border: 0; border-top: 1px solid #e2e8f0; margin: 30px 0;\" \/>\n<h2 style=\"font-size: 22px; font-weight: 700; color: #0f172a; margin-top: 35px; margin-bottom: 15px; border-bottom: 2px solid #e2e8f0; padding-bottom: 8px;\">6. S\u0131k\u00e7a Kar\u015f\u0131la\u015f\u0131lan Sorunlar \u0130\u00e7in \u0130lgili Rehberler<\/h2>\n<p style=\"line-height: 1.8; color: #334155; margin-bottom: 18px; font-size: 15px;\">Destek talebi a\u00e7madan \u00f6nce Bilgi Bankam\u0131zdaki haz\u0131r rehberlerden de an\u0131nda faydalanabilirsiniz:<\/p>\n<ul style=\"margin: 15px 0 20px 25px; line-height: 1.8; color: #334155;\">\n<li>E-posta g\u00f6nderiminde veya al\u0131m\u0131nda port hatalar\u0131 al\u0131yorsan\u0131z: <a href=\"https:\/\/www.promail.com.tr\/bilgi-bankasi\/en-sik-karsilasilan-e-posta-kurulum-hatalari-ve-cozumleri-0x800ccc0e-550-relay-ssl\/\" target=\"_blank\" rel=\"noopener\" style=\"color: #0284c7; text-decoration: underline; font-weight: 500;\">E-Posta Kurulum Hatalar\u0131 ve \u00c7\u00f6z\u00fcmleri<\/a><\/li>\n<li>Yandex veya harici sunucudan ProMail&#8217;e toplu mail ta\u015f\u0131mak istiyorsan\u0131z: <a href=\"https:\/\/www.promail.com.tr\/bilgi-bankasi\/yandexten-promaile-kurumsal-e-posta-tasima-rehberi-siparis-hesap-acma-uygulama-sifresi-ve-destek-talebi\/\" target=\"_blank\" rel=\"noopener\" style=\"color: #0284c7; text-decoration: underline; font-weight: 500;\">Yandex&#8217;ten ProMail&#8217;e Kurumsal Mail Ta\u015f\u0131ma Rehberi<\/a><\/li>\n<li>Yeni personel i\u00e7in e-posta hesab\u0131 a\u00e7mak istiyorsan\u0131z: <a href=\"https:\/\/www.promail.com.tr\/bilgi-bankasi\/yeni-e-posta-hesabi-olusturma-yeni-hesap-ekle\/\" target=\"_blank\" rel=\"noopener\" style=\"color: #0284c7; text-decoration: underline; font-weight: 500;\">Yeni E-Posta Hesab\u0131 Olu\u015fturma Rehberi<\/a><\/li>\n<li>DNS veya MX kay\u0131tlar\u0131n\u0131z\u0131 kontrol etmek i\u00e7in: <a href=\"https:\/\/www.promail.com.tr\/bilgi-bankasi\/promail-dns-bilgileri-dns-kayitlarini-goruntuleme-kopyalama-ve-uygulama\/\" target=\"_blank\" rel=\"noopener\" style=\"color: #0284c7; text-decoration: underline; font-weight: 500;\">ProMail DNS Y\u00f6netimi ve Canl\u0131 Do\u011frulama<\/a><\/li>\n<\/ul>\n<hr style=\"border: 0; border-top: 1px solid #e2e8f0; margin: 30px 0;\" \/>\n<h2 style=\"font-size: 22px; font-weight: 700; color: #0f172a; margin-top: 35px; margin-bottom: 15px; border-bottom: 2px solid #e2e8f0; padding-bottom: 8px;\">S\u0131k\u00e7a Sorulan Sorular (SSS)<\/h2>\n<h3 style=\"font-size: 18px; font-weight: 600; color: #1e293b; margin-top: 25px; margin-bottom: 12px;\">Destek taleplerine ortalama yan\u0131t s\u00fcresi ne kadard\u0131r?<\/h3>\n<p style=\"line-height: 1.8; color: #334155; margin-bottom: 18px; font-size: 15px;\">ProMail teknik operasyon merkezinde a\u00e7\u0131lan biletler \u00f6ncelik s\u0131ras\u0131na g\u00f6re incelenir; ortalama ilk yan\u0131t s\u00fcresi mesai saatleri i\u00e7inde <strong>8 ile 20 dakika<\/strong> aras\u0131ndad\u0131r. Acil durum biletleri 7\/24 n\u00f6bet\u00e7i sistem m\u00fchendislerimizce an\u0131nda ele al\u0131n\u0131r.<\/p>\n<h3 style=\"font-size: 18px; font-weight: 600; color: #1e293b; margin-top: 25px; margin-bottom: 12px;\">Destek bileti a\u00e7mak i\u00e7in ek bir \u00fccret \u00f6demem gerekir mi?<\/h3>\n<p style=\"line-height: 1.8; color: #334155; margin-bottom: 18px; font-size: 15px;\">Hay\u0131r. ProMail aktif hizmeti olan t\u00fcm kurumsal m\u00fc\u015fterilerimize 7\/24 kesintisiz teknik destek hizmeti <strong>\u00fccretsiz ve s\u0131n\u0131rs\u0131z<\/strong> olarak sunulmaktad\u0131r.<\/p>\n<h3 style=\"font-size: 18px; font-weight: 600; color: #1e293b; margin-top: 25px; margin-bottom: 12px;\">Gece veya hafta sonu destek talebi a\u00e7abilir miyim?<\/h3>\n<p style=\"line-height: 1.8; color: #334155; margin-bottom: 18px; font-size: 15px;\">Evet. Destek bilet sistemimiz 7\/24 aktiftir. Sunucu omurgas\u0131, MX y\u00f6nlendirmeleri ve kritik e-posta trafi\u011fi tatil g\u00fcnleri ve gece saatlerinde de vardiyal\u0131 sistem m\u00fchendislerince izlenir ve yan\u0131tlan\u0131r.<\/p>\n<h3 style=\"font-size: 18px; font-weight: 600; color: #1e293b; margin-top: 25px; margin-bottom: 12px;\">Destek biletine \u015fifremi yazmam g\u00fcvenli midir?<\/h3>\n<p style=\"line-height: 1.8; color: #334155; margin-bottom: 18px; font-size: 15px;\">M\u00fc\u015fteri panelimiz 256-bit SSL \u015fifreleme alt\u0131ndad\u0131r. \u00d6zellikle e-posta ta\u015f\u0131ma taleplerinde iletilen uygulama \u015fifreleri yaln\u0131zca ta\u015f\u0131ma s\u00fcrecinde ge\u00e7ici olarak kullan\u0131l\u0131r ve i\u015flem tamamland\u0131\u011f\u0131nda silinir.<\/p>\n<hr style=\"border: 0; border-top: 1px solid #e2e8f0; margin: 30px 0;\" \/>\n<h2 style=\"font-size: 22px; font-weight: 700; color: #0f172a; margin-top: 35px; margin-bottom: 15px; border-bottom: 2px solid #e2e8f0; padding-bottom: 8px;\">Yap\u0131land\u0131r\u0131lm\u0131\u015f Veri (Schema.org)<\/h2>\n<p><script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@graph\": [\n    {\n      \"@type\": \"HowTo\",\n      \"name\": \"ProMail M\u00fc\u015fteri Paneli \u00dczerinden Destek Talebi Nas\u0131l A\u00e7\u0131l\u0131r?\",\n      \"description\": \"ProMail m\u00fc\u015fteri y\u00f6netim paneli ile ad\u0131m ad\u0131m teknik destek bileti olu\u015fturma, dosya ekleme ve yan\u0131t takip rehberi.\",\n      \"step\": [\n        {\n          \"@type\": \"HowToStep\",\n          \"name\": \"Destek Taleplerim Men\u00fcs\u00fcne Eri\u015fin\",\n          \"text\": \"ProMail M\u00fc\u015fteri Paneline giri\u015f yap\u0131p ana men\u00fcdeki 'Destek Taleplerim' ba\u011flant\u0131s\u0131na t\u0131klay\u0131n.\"\n        },\n        {\n          \"@type\": \"HowToStep\",\n          \"name\": \"Yeni Bilet Formunu A\u00e7\u0131n\",\n          \"text\": \"Sa\u011f \u00fcst k\u0131s\u0131mdaki '+ Yeni Destek Talebi Olu\u015ftur' butonuna bas\u0131n.\"\n        },\n        {\n          \"@type\": \"HowToStep\",\n          \"name\": \"Departman, Konu ve Mesaj\u0131n\u0131z\u0131 Yaz\u0131n\",\n          \"text\": \"Teknik Destek birimini se\u00e7in, alan ad\u0131n\u0131z\u0131 belirleyin, hata detaylar\u0131n\u0131 ve varsa ekran g\u00f6r\u00fcnt\u00fcs\u00fcn\u00fc ekleyerek 'Destek Biletini G\u00f6nder' butonuna t\u0131klay\u0131n.\"\n        }\n      ]\n    },\n    {\n      \"@type\": \"FAQPage\",\n      \"mainEntity\": [\n        {\n          \"@type\": \"Question\",\n          \"name\": \"ProMail destek biletlerine ne kadar s\u00fcrede yan\u0131t verilir?\",\n          \"acceptedAnswer\": {\n            \"@type\": \"Answer\",\n            \"text\": \"Mesai saatleri i\u00e7erisinde ortalama yan\u0131t s\u00fcresi 8-20 dakika aras\u0131ndad\u0131r. 7\/24 n\u00f6bet\u00e7i teknik operasyon ekibi g\u00f6rev ba\u015f\u0131ndad\u0131r.\"\n          }\n        },\n        {\n          \"@type\": \"Question\",\n          \"name\": \"Destek talebi a\u00e7mak \u00fccretli midir?\",\n          \"acceptedAnswer\": {\n            \"@type\": \"Answer\",\n            \"text\": \"Hay\u0131r. T\u00fcm ProMail kurumsal m\u00fc\u015fterilerimize teknik destek hizmeti \u00fccretsiz ve s\u0131n\u0131rs\u0131z olarak sa\u011flanmaktad\u0131r.\"\n          }\n        }\n      ]\n    }\n  ]\n}\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kurumsal e-posta altyap\u0131s\u0131nda kesintisiz ileti\u015fim, i\u015fletmelerin en kritik \u00f6nceli\u011fidir. Bir e-postan\u0131n al\u0131c\u0131ya ula\u015fmamas\u0131, Outlook ba\u011flant\u0131 hatas\u0131 al\u0131nmas\u0131 veya DNS kay\u0131tlar\u0131n\u0131n kontrol edilmesi gerekti\u011finde kurumsal destek ekibimize en h\u0131zl\u0131 ula\u015fman\u0131n yolu ProMail M\u00fc\u015fteri Paneli \u00fczerinden Destek Talebi (Bilet) olu\u015fturmakt\u0131r. M\u00fc\u015fteri panelimiz \u00fczerinden a\u00e7\u0131lan biletler, do\u011frudan n\u00f6bet\u00e7i sistem m\u00fchendislerinin ekran\u0131na d\u00fc\u015fer; sunucu loglar\u0131, SMTP hata kodlar\u0131 ve [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-903","post","type-post","status-publish","format-standard","hentry","category-musteri-paneli-kullanimi"],"_links":{"self":[{"href":"https:\/\/www.promail.com.tr\/bilgi-bankasi\/wp-json\/wp\/v2\/posts\/903","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.promail.com.tr\/bilgi-bankasi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.promail.com.tr\/bilgi-bankasi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.promail.com.tr\/bilgi-bankasi\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.promail.com.tr\/bilgi-bankasi\/wp-json\/wp\/v2\/comments?post=903"}],"version-history":[{"count":6,"href":"https:\/\/www.promail.com.tr\/bilgi-bankasi\/wp-json\/wp\/v2\/posts\/903\/revisions"}],"predecessor-version":[{"id":1314,"href":"https:\/\/www.promail.com.tr\/bilgi-bankasi\/wp-json\/wp\/v2\/posts\/903\/revisions\/1314"}],"wp:attachment":[{"href":"https:\/\/www.promail.com.tr\/bilgi-bankasi\/wp-json\/wp\/v2\/media?parent=903"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.promail.com.tr\/bilgi-bankasi\/wp-json\/wp\/v2\/categories?post=903"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.promail.com.tr\/bilgi-bankasi\/wp-json\/wp\/v2\/tags?post=903"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}