{"id":349,"date":"2026-06-03T13:02:33","date_gmt":"2026-06-03T13:02:33","guid":{"rendered":"https:\/\/www.promail.com.tr\/bilgi-bankasi\/?p=349"},"modified":"2026-06-03T13:16:38","modified_gmt":"2026-06-03T13:16:38","slug":"teknik-destek-yeni-destek-bildirimi-formu-doldurma-ve-gonderme","status":"publish","type":"post","link":"https:\/\/www.promail.com.tr\/bilgi-bankasi\/teknik-destek-yeni-destek-bildirimi-formu-doldurma-ve-gonderme\/","title":{"rendered":"Teknik Destek Talebi Nas\u0131l Olu\u015fturulur?"},"content":{"rendered":"<h3 data-section-id=\"ikxlik\" data-start=\"6262\" data-end=\"6272\">Ama\u00e7<\/h3>\n<p data-start=\"6273\" data-end=\"6335\">Yeni destek talebini detayland\u0131r\u0131p eklerle birlikte g\u00f6ndermek.<\/p>\n<h3 data-section-id=\"mqkos3\" data-start=\"6337\" data-end=\"6352\">Men\u00fc Yolu<\/h3>\n<p data-start=\"6353\" data-end=\"6419\"><strong data-start=\"6353\" data-end=\"6419\">Teknik Destek \u2192 Yeni Destek Bildirimi \u2192 (Departman se\u00e7) \u2192 Form<\/strong><\/p>\n<h3 data-section-id=\"1kwo6uh\" data-start=\"6421\" data-end=\"6454\">Form Alanlar\u0131<\/h3>\n<ul data-start=\"6455\" data-end=\"6742\">\n<li data-section-id=\"1hey3du\" data-start=\"6455\" data-end=\"6469\"><strong data-start=\"6457\" data-end=\"6467\">Ba\u015fl\u0131k<\/strong><\/li>\n<li data-section-id=\"15sv84s\" data-start=\"6470\" data-end=\"6515\"><strong data-start=\"6472\" data-end=\"6485\">Departman<\/strong> (se\u00e7ti\u011finiz ekibi g\u00f6sterir)<\/li>\n<li data-section-id=\"43rbnb\" data-start=\"6516\" data-end=\"6586\"><strong data-start=\"6518\" data-end=\"6537\">\u0130li\u015fkili Hizmet<\/strong> (Varsa hizmet se\u00e7imi; ekranda \u201cYok\u201d g\u00f6r\u00fcn\u00fcyor)<\/li>\n<li data-section-id=\"131l3np\" data-start=\"6587\" data-end=\"6635\"><strong data-start=\"6589\" data-end=\"6598\">Mesaj<\/strong> (edit\u00f6r alan\u0131 + \u201c\u00d6nizleme\u201d butonu)<\/li>\n<li data-section-id=\"bjqb3w\" data-start=\"6636\" data-end=\"6703\"><strong data-start=\"6638\" data-end=\"6652\">Eklentiler<\/strong>:\n<ul data-start=\"6658\" data-end=\"6703\">\n<li data-section-id=\"n5hwl5\" data-start=\"6658\" data-end=\"6675\"><strong data-start=\"6660\" data-end=\"6673\">Dosya Se\u00e7<\/strong><\/li>\n<li data-section-id=\"fuyi48\" data-start=\"6678\" data-end=\"6703\"><strong data-start=\"6680\" data-end=\"6701\">+ Daha Fazla Ekle<\/strong><\/li>\n<\/ul>\n<\/li>\n<li data-section-id=\"hb8uz0\" data-start=\"6704\" data-end=\"6742\">Alt butonlar: <strong data-start=\"6720\" data-end=\"6730\">G\u00f6nder<\/strong> \/ <strong data-start=\"6733\" data-end=\"6742\">\u0130ptal<\/strong><\/li>\n<\/ul>\n<h3 data-section-id=\"9b19eu\" data-start=\"6744\" data-end=\"6759\">Ad\u0131m ad\u0131m<\/h3>\n<ol data-start=\"6760\" data-end=\"7423\">\n<li data-section-id=\"uoor32\" data-start=\"6760\" data-end=\"6895\"><strong data-start=\"6763\" data-end=\"6773\">Ba\u015fl\u0131k<\/strong> alan\u0131na k\u0131sa ve net bir konu yaz\u0131n:\n<ul data-start=\"6815\" data-end=\"6895\">\n<li data-section-id=\"bzapz3\" data-start=\"6815\" data-end=\"6895\">\u201cOutlook kurulum sorunu\u201d, \u201cDNS kay\u0131t kontrol\u00fc\u201d, \u201cPaket y\u00fckseltme talebi\u201d vb.<\/li>\n<\/ul>\n<\/li>\n<li data-section-id=\"h65n8z\" data-start=\"6896\" data-end=\"6990\"><strong data-start=\"6899\" data-end=\"6918\">\u0130li\u015fkili Hizmet<\/strong> alan\u0131 varsa do\u011fru hizmeti se\u00e7in. (Baz\u0131 hesaplarda \u201cYok\u201d g\u00f6r\u00fcnebilir.)<\/li>\n<li data-section-id=\"906cwj\" data-start=\"6991\" data-end=\"7278\"><strong data-start=\"6994\" data-end=\"7003\">Mesaj<\/strong> alan\u0131na detay girin. H\u0131zl\u0131 \u00e7\u00f6z\u00fcm i\u00e7in \u015fu format\u0131 \u00f6ner:\n<ul data-start=\"7064\" data-end=\"7278\">\n<li data-section-id=\"14e8vsi\" data-start=\"7064\" data-end=\"7113\">Etkilenen e-posta: <code data-start=\"7085\" data-end=\"7111\">kullanici@alanadiniz.com<\/code><\/li>\n<li data-section-id=\"17iarls\" data-start=\"7117\" data-end=\"7140\">Sorun: (ne oluyor?)<\/li>\n<li data-section-id=\"1l6in0r\" data-start=\"7144\" data-end=\"7178\">Ne zaman ba\u015flad\u0131: (tarih\/saat)<\/li>\n<li data-section-id=\"1rnep83\" data-start=\"7182\" data-end=\"7217\">Hata mesaj\u0131: (kopyala-yap\u0131\u015ft\u0131r)<\/li>\n<li data-section-id=\"xoh9h9\" data-start=\"7221\" data-end=\"7278\">Denenen i\u015flemler: (port de\u011fi\u015fimi, \u015fifre de\u011fi\u015fimi vb.)<\/li>\n<\/ul>\n<\/li>\n<li data-section-id=\"1ooy0ko\" data-start=\"7279\" data-end=\"7336\">Gerekirse <strong data-start=\"7292\" data-end=\"7305\">Dosya Se\u00e7<\/strong> ile ekran g\u00f6r\u00fcnt\u00fcs\u00fc ekleyin.<\/li>\n<li data-section-id=\"17bsdod\" data-start=\"7337\" data-end=\"7390\">\u00c7oklu ek i\u00e7in <strong data-start=\"7354\" data-end=\"7375\">+ Daha Fazla Ekle<\/strong>\u2019yi kullan\u0131n.<\/li>\n<li data-section-id=\"1rl43p8\" data-start=\"7391\" data-end=\"7423\"><strong data-start=\"7394\" data-end=\"7404\">G\u00f6nder<\/strong> ile talebi iletin.<\/li>\n<\/ol>\n<h3 data-section-id=\"qtc8t7\" data-start=\"7425\" data-end=\"7458\">Dosya t\u00fcrleri<\/h3>\n<ul data-start=\"7459\" data-end=\"7480\">\n<li data-section-id=\"1inmwbe\" data-start=\"7459\" data-end=\"7480\"><code data-start=\"7461\" data-end=\"7480\">.jpg, .jpeg, .png<\/code><\/li>\n<\/ul>\n<h3>S\u0131k Yap\u0131lan Hatalar<\/h3>\n<p>Destek talebine gelen yan\u0131tlar\u0131n\u0131z E-posta olarak size bildirilir. Bu e-postalar sadece bildirim ama\u00e7l\u0131 g\u00f6nderilir. Destek taleplerinize e-posta \u00fczerinden yan\u0131t vermeyiniz. M\u00fc\u015fteri Paneline gelerek Destek talebiniz \u00fczerinden yan\u0131tlay\u0131n\u0131z.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ama\u00e7 Yeni destek talebini detayland\u0131r\u0131p eklerle birlikte g\u00f6ndermek. Men\u00fc Yolu Teknik Destek \u2192 Yeni Destek Bildirimi \u2192 (Departman se\u00e7) \u2192 Form Form Alanlar\u0131 Ba\u015fl\u0131k Departman (se\u00e7ti\u011finiz ekibi g\u00f6sterir) \u0130li\u015fkili Hizmet (Varsa hizmet se\u00e7imi; ekranda \u201cYok\u201d g\u00f6r\u00fcn\u00fcyor) Mesaj (edit\u00f6r alan\u0131 + \u201c\u00d6nizleme\u201d butonu) Eklentiler: Dosya Se\u00e7 + Daha Fazla Ekle Alt butonlar: G\u00f6nder \/ \u0130ptal Ad\u0131m [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[57],"class_list":["post-349","post","type-post","status-publish","format-standard","hentry","category-musteri-paneli-kullanimi","tag-yeni-destek-talebi-acma"],"_links":{"self":[{"href":"https:\/\/www.promail.com.tr\/bilgi-bankasi\/wp-json\/wp\/v2\/posts\/349","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.promail.com.tr\/bilgi-bankasi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.promail.com.tr\/bilgi-bankasi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.promail.com.tr\/bilgi-bankasi\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.promail.com.tr\/bilgi-bankasi\/wp-json\/wp\/v2\/comments?post=349"}],"version-history":[{"count":2,"href":"https:\/\/www.promail.com.tr\/bilgi-bankasi\/wp-json\/wp\/v2\/posts\/349\/revisions"}],"predecessor-version":[{"id":361,"href":"https:\/\/www.promail.com.tr\/bilgi-bankasi\/wp-json\/wp\/v2\/posts\/349\/revisions\/361"}],"wp:attachment":[{"href":"https:\/\/www.promail.com.tr\/bilgi-bankasi\/wp-json\/wp\/v2\/media?parent=349"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.promail.com.tr\/bilgi-bankasi\/wp-json\/wp\/v2\/categories?post=349"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.promail.com.tr\/bilgi-bankasi\/wp-json\/wp\/v2\/tags?post=349"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}