{"id":331,"date":"2026-06-03T12:23:58","date_gmt":"2026-06-03T12:23:58","guid":{"rendered":"https:\/\/www.promail.com.tr\/bilgi-bankasi\/?p=331"},"modified":"2026-10-28T22:30:15","modified_gmt":"2026-10-28T22:30:15","slug":"promail-musteri-paneli-nedir-panelde-hangi-islemler-yapilabilir","status":"publish","type":"post","link":"https:\/\/www.promail.com.tr\/bilgi-bankasi\/promail-musteri-paneli-nedir-panelde-hangi-islemler-yapilabilir\/","title":{"rendered":"ProMail M\u00fc\u015fteri Paneli Kullan\u0131m\u0131 ve Genel Bak\u0131\u015f Rehberi"},"content":{"rendered":"

ProMail<\/a>, kurumsal e-posta hizmetlerinizin y\u00f6netimini basitle\u015ftirmek, alan ad\u0131 DNS kay\u0131tlar\u0131n\u0131z\u0131 denetlemek, posta kutular\u0131n\u0131z\u0131 yap\u0131land\u0131rmak ve finansal i\u015flemlerinizi tek bir noktadan y\u00fcr\u00fctmeniz i\u00e7in geli\u015ftirilmi\u015f modern ve kullan\u0131c\u0131 dostu bir M\u00fc\u015fteri Paneli<\/strong> sunar.<\/p>\n

Bu rehberde, ProMail M\u00fc\u015fteri Paneli ana sayfas\u0131nda (Dashboard) yer alan mod\u00fclleri, dikey\/yatay navigasyon men\u00fclerini ve h\u0131zl\u0131 eri\u015fim ara\u00e7lar\u0131n\u0131 detaylar\u0131yla inceleyece\u011fiz.<\/p>\n

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M\u00fc\u015fteri Paneli Mod\u00fcl Haritas\u0131<\/h2>\n
\n\n\n\n\n\n\n\n\n\n\n
Men\u00fc \/ Kart<\/th>\n\u0130\u015flev<\/th>\n\u0130lgili Alt \u0130\u015flemler<\/th>\n<\/tr>\n<\/thead>\n
Panel (Dashboard)<\/strong><\/td>\nGenel sistem ve hesap \u00f6zeti<\/td>\nAktif servis say\u0131s\u0131, kalan bakiye, bekleyen faturalar, son bildirimler<\/td>\n<\/tr>\n
Bilgilerim<\/strong><\/td>\nProfil ve faturaland\u0131rma detaylar\u0131<\/td>\n\u015eirket \u00fcnvan\u0131, vergi dairesi\/numaras\u0131, yetkili ileti\u015fim bilgileri<\/td>\n<\/tr>\n
Hizmetlerim<\/strong><\/td>\nKurumsal e-posta paketleri y\u00f6netimi<\/td>\nMailbox olu\u015fturma, kota da\u011f\u0131t\u0131m\u0131, alias ve y\u00f6nlendirme i\u015flemleri<\/td>\n<\/tr>\n
Domainlerim<\/strong><\/td>\nAlan ad\u0131 tescil ve DNS y\u00f6netimi<\/td>\nNameserver (NS) de\u011fi\u015ftirme, Whois gizleme, transfer kilidi<\/td>\n<\/tr>\n
Sipari\u015flerim \/ Faturalar<\/strong><\/td>\nFinansal operasyonlar<\/td>\nKredi kart\u0131 ile an\u0131nda \u00f6deme, e-Ar\u015fiv fatura PDF indirme, bakiye y\u00fckleme<\/td>\n<\/tr>\n
Teknik Destek<\/strong><\/td>\n7\/24 Uzman ProMail Destek<\/td>\nYeni destek bileti (ticket) a\u00e7ma, aktif talep takibi<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
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1. M\u00fc\u015fteri Paneline Giri\u015f ve Dashboard Yap\u0131s\u0131<\/h2>\n

M\u00fc\u015fteri Panelinize eri\u015fmek i\u00e7in:<\/p>\n

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  1. Web taray\u0131c\u0131n\u0131zdan https:\/\/www.promail.com.tr\/musteri-paneli\/<\/a> adresine gidin.<\/li>\n
  2. Kay\u0131tl\u0131 e-posta adresiniz ve m\u00fc\u015fteri paneli \u015fifrenizle giri\u015f yap\u0131n.<\/li>\n
  3. Giri\u015f yapt\u0131ktan sonra kar\u015f\u0131n\u0131za \u00e7\u0131kan Dashboard<\/strong> ekran\u0131, hesab\u0131n\u0131z\u0131n anl\u0131k sa\u011fl\u0131k ve durum \u00f6zetini sunar.<\/li>\n<\/ol>\n

    \"ProMail<\/p>\n

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    2. Dashboard Bile\u015fenleri ve Anlamlar\u0131<\/h2>\n

    A. \u00dcyelik Bilgileri ve \u0130leti\u015fim Kart\u0131<\/h3>\n

    Ekran\u0131n sol \u00fcst alan\u0131nda m\u00fc\u015fteri \u00fcnvan\u0131n\u0131z (Ahmet Y\u0131lmaz - \u00d6rnek Bili\u015fim<\/code>), birincil e-posta adresiniz ve kay\u0131tl\u0131 tebligat adresiniz yer al\u0131r. “D\u00fczenle”<\/strong> butonuna basarak adres, telefon veya yetkili ki\u015fi bilgilerinizi g\u00fcncelleyebilirsiniz.<\/p>\n

    B. Finansal \u00d6zet Kartlar\u0131<\/h3>\n
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    • Kredi Bakiyem<\/strong>: Hesab\u0131n\u0131zda \u00f6nceden y\u00fcklenmi\u015f avans tutar\u0131.<\/li>\n
    • Kalan Borcum<\/strong>: Son \u00f6deme tarihi yakla\u015fan veya \u00f6denmeyi bekleyen aktif faturalar\u0131n\u0131z\u0131n toplam tutar\u0131.<\/li>\n
    • \u00d6demelerim<\/strong>: Ge\u00e7mi\u015f d\u00f6nemlerde ger\u00e7ekle\u015ftirilen ba\u015far\u0131l\u0131 tahsilat d\u00f6k\u00fcm\u00fc.<\/li>\n<\/ul>\n

      C. \u00dcr\u00fcn ve Hizmet Saya\u00e7lar\u0131<\/h3>\n
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      • Alan Adlar\u0131m<\/strong>: ProMail b\u00fcnyesinde kay\u0131tl\u0131 veya DNS’i y\u00f6nlendirilmi\u015f aktif domain say\u0131s\u0131.<\/li>\n
      • E-Posta Hizmetlerim<\/strong>: Aktif kullan\u0131lan ProMail kurumsal e-posta servis paketleri (Flex, Standart veya Kurumsal Havuz).<\/li>\n<\/ul>\n
        \n

        3. \u00dcst Men\u00fc ve H\u0131zl\u0131 \u0130\u015flemler<\/h2>\n

        M\u00fc\u015fteri panelinin \u00fcst k\u0131sm\u0131nda diledi\u011finiz sayfadan tek t\u0131klamayla eri\u015febilece\u011finiz fonksiyonel ba\u011flant\u0131lar bulunur:<\/p>\n

          \n
        1. Webmail<\/strong>: Do\u011frudan webmail giri\u015f sayfas\u0131na (https:\/\/pico.promail.com.tr\/<\/code> veya https:\/\/webmail.ornekalanadi.com<\/code>) ge\u00e7i\u015f yapar.<\/li>\n
        2. Bilgi Bankas\u0131<\/strong>: Teknik dok\u00fcmanlar, Outlook kurulum rehberleri ve DNS yap\u0131land\u0131rma k\u0131lavuzlar\u0131na a\u00e7\u0131l\u0131r.<\/li>\n
        3. Destek Hatt\u0131<\/strong>: +90 (216) 606 55 27 \u00fczerinden kurumsal m\u00fc\u015fteri temsilcinizle g\u00f6r\u00fc\u015fme imkan\u0131 sa\u011flar.<\/li>\n
        4. Para Birimi Se\u00e7imi<\/strong>: TRY veya USD cinsinden fiyatland\u0131rma g\u00f6r\u00fcn\u00fcm\u00fcn\u00fc de\u011fi\u015ftirmenize olanak tan\u0131r.<\/li>\n<\/ol>\n
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          S\u0131k\u00e7a Sorulan Sorular (SSS)<\/h2>\n

          M\u00fc\u015fteri Paneli \u015fifremi unuttum, ne yapmal\u0131y\u0131m?<\/h3>\n

          Giri\u015f sayfas\u0131nda yer alan “\u015eifremi Unuttum” ba\u011flant\u0131s\u0131na t\u0131klayarak kay\u0131tl\u0131 birincil e-posta adresinizi girin. \u015eifre s\u0131f\u0131rlama linki dakikalar i\u00e7erisinde posta kutunuza ula\u015facakt\u0131r.<\/p>\n

          M\u00fc\u015fteri Paneli ile Webmail \u015fifresi ayn\u0131 m\u0131d\u0131r?<\/h3>\n

          Hay\u0131r. M\u00fc\u015fteri Paneli, \u015firketinizin ProMail \u00fcyeli\u011fini, faturalar\u0131n\u0131 ve hizmetlerini y\u00f6netti\u011finiz ana idari portald\u0131r. Webmail \u015fifreniz ise ad.soyad@ornekalanadi.com<\/code> \u015feklindeki bireysel e-posta kutunuza eri\u015fmek i\u00e7in kullan\u0131l\u0131r. M\u00fc\u015fteri panelinden diledi\u011finiz e-posta kutusunun \u015fifresini tek t\u0131kla s\u0131f\u0131rlayabilirsiniz.<\/p>\n

          Alt yetkililerime de m\u00fc\u015fteri paneli eri\u015fimi verebilir miyim?<\/h3>\n

          Evet. Bilgilerim > Alt Yetkili Ekle men\u00fcs\u00fcnden muhasebe, IT sorumlusu veya \u015firket y\u00f6neticilerinize farkl\u0131 yetki seviyeleriyle (yaln\u0131zca fatura g\u00f6r\u00fcnt\u00fcleme, yaln\u0131zca e-posta y\u00f6netimi vb.) panel hesab\u0131 tan\u0131mlayabilirsiniz.<\/p>\n

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